Tell me, what you have in mind while the word ‘ice cream factory‘ running across your mind? 😉
Is it creamy? Milky? Cold? Freezing? Tasteful? Or all kinds of happy thoughts, that just in a moment, your mind will brought into fun and delightful thoughts…
It’s what happened during our every ice cream factory tour session. Our ice cream factory is located at Jalan Rungkut Industri 1 No. 15-17 Rungkut, Surabaya-Indonesia. Every Monday until Friday, our factory is open for public. We have 4 sessions. 2 sessions before lunch time, are arranged specially for kids and teenagers. While 2 sessions after lunch are arranged for adults (public). That include : group of families, high schools, universities, and much more. Every session lasts for 45-60 minutes, and consist of : greeting – office walk – blue jack room – office walk/vegan canteen walk – ice cream production room – raw materials room – cold room – office walk – avatar room – farewell.
At blue jack room, every visitor is presented some information about Campina Ice Cream. Our history, our founding father, how we make our products, how we distribute our products from west to east of Indonesia, our products through presentation and video of our company profile. That presentation is delivered by our public affair team, whom consists of 4 people. They are Kak Aryo, kak Indri, kak Emilia, and kak Anis. Not only presenting about Campina Ice Cream, these friendly folks will accompany all visitor during the sessions. Explaining and answering all visitor’s questions.
After presentation session ended, all visitor will be brought to have an office walk. All of our guest will walk through alleys, while looking at our employees doing their works.
They will pass through HR rooms, our laboratories, quality control room, and other room. As one of our interests, our office room and alleys are always kept clean. Each of visitor will be given hair cover (like shower cap) to prevent hair fall during office walk and during production room walk. This is how we show that manufacturing foods, we must kept the cleanliness, as part of keeping our hygiene in our products.
Right before walking down to production room, our guests will be shown our factory canteen. In this canteen, every employee from all kind of level are served the same food, that freshly made by our talented cook. Here the uniqueness : all of the foods served in factory canteen are all vegan friendly. Meaning, there are no ingredients in our food from animal. And that include : honey, egg, shrimp paste, milk, etc. Only fresh vegetables, fruits, mushrooms, and other ingredients that cooked so well. In fact, some of the dishes are called and looked almost the same as the real food. Indonesian food. For example : sate ayam (chicken satay), lele goreng (fried cat fish), rawon (Javanese brown soup), and so many more vegan dishes.
Down to lower floor, all of our visitor will see our ice cream production processes through wide glass. But before that, all of our guests will be given some explanation about safety and hygiene done by our employees, especially those whom handle ice cream production.
Right after our factory tour guide gave the information, all of our guests continue the tour, entering the production room. But they are not going into the production room, our visitor just watch our ice cream production process behind a wide glass. They can span their vision into three ice cream machine which produce our varieties of ice cream. Those delicious ice cream and ice cream cake from Campina…
After watching and having Q & A session with our factory tour guide, the journey then continues to raw materials room. Here, our guests walk among piles of tidily stacked up powdered skim milk, chocolate, vegetables fat, and other ingredients. Campina only use real ingredients, real fruit and beans to keep the quality at it’s standard. We use real coconut milk, mung beans, black glutinous rice, ‘kopyor’ coconut for Hula Hula variants. And matcha green tea and dark chocolate for the other ice cream variants.
Then, one of the most exciting session. Going into our cold room. Where our ice cream and ice cream cake are stored within giant freezer in minus twenty to thirty below zero Celcius degree , called cold room. In there, our ice cream kept before distributed to all of our distribution center, or we also called it branches/representative office. Each and every guest must wear our thick yellow jacket as a preparation before entering sub zero temperature room. And as usual they found out that wearing our yellow jacket is quite amusing.
So, they took a picture of it, or currently known as ‘selfie’ shot before and after entering the cold room. Look just how cute they are 🙂 Now’s the time, entering the sub zero temperature room. Our visitors are reminded not to bring their gadgets or phones inside the cold room. And only visitor at the age of 5 to 50 years old are allowed to enter the cold room. Well, health concern is our reason to set up this rule.
There are several rooms inside our cold room, the deeper the cooler the temperature. It’s just like entering a giant fridge. Almost all of our visitors got excited. It’s just like being in Korea or other places round the earth while in winter or cold season 🙂 It’s so cold, even some of them do some jumping and moving around to keep them warm. But off course they have to be careful as always reminded by our team, since the floor could be slippery. Well, it’s covered with thin ice.
“Now, where can we get ice cream?”
That question will be answered at Avatar Room. Where every guest can grab their ice creams for free. Yes, for free. There at least two freezers that contain happiness! Ice cream, what else? 😉
Here at Avatar Room, beside having ice cream to sweetened up their day, they can have some rest after having their tour. Still accompanied by our host, our public affair team, have a little chit chat among them, or they can ask some questions to our public affair team, casually. Beside at cold room, here we can hear laughter and some jokes thrown by our guest. Expressing how good the times they’ve had there.
And that’s actually the last session of our tour. Later on, our visitors can bring some souvenirs or some cold drinks, or some ice cream to brought home. We’ve always prepare some dry ice and special bags to keep the ice cream fresh, during their journey back home. They can get all of it at our factory shop. It’s located up front, beside our security office. They can also take some picture together at our Go Green Wall, or beside giant statue of Sponge Bob Square Pants in front of our ice cream factory.
Our ice cream factory tour is completely free. So if you’re interested you can register to our public affair team, through phone/fax +62 31 8470265 or e-mail us through : firstname.lastname@example.org, to Kak Aryo. We are more than happy to receive your ice cream factory visit applications-proposals.